Privacy Policy

SECURITY AND PRIVACY

We,LUVIA TRADING PVT LTD. as a private limited company duly incorporated under the provisions of the Companies Act, 1956 (hereinafter referred to as ‘Company’), knows that You (a visitor or a registered user) care how information about You is used and shared, and we appreciate. Your trust that we will do so carefully and sensibly.
We are committed to maintaining the confidentiality, integrity and security of any personal information about our users of our site. This notice describes our privacy
policy. By visiting this Website, You are accepting the practices described in this Privacy Policy. You further agree and consent to our collection, use, processing, disclosure and transfer of your personal data according to the provisions of this Privacy Policy 

Information You Give Us: We receive any information you enter on our Website or give us in any other way, which is stored on the Company’s secure database/servers. Here, personal information means and includes name, email, website user account log in ID and password, mobile and landline phone numbers, gender, DOB, address, gift message and eye prescription, but excludes any Credit Card, Debit Card or Net-Banking Details, all of which are stored on the company’s secure servers and/or in cookies on your computer.

Automatic Information: We receive and store certain types of information whenever You interact with us. Our server logs Your activities for various diagnostic and analytical purposes. However, other than the IP address of Your machine from where You are accessing the Service, there are no other personal information maintained by the Company in the logs.

Retention of Information: We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

E-mail Communications: To help us make e-mails more useful and interesting, we may request to receive a confirmation when you open e-mail from Your end if Your computer supports such capabilities.

WhatsApp communications: We may contact you via WhatsApp message related to order confirmation, order status, delivery of product or any offer that we have:

 

Disclaimer 

∙We can neither guarantee nor can we warrant accuracy of the colour. It may slight differ from the image shown on our official website.

∙If any kind of damage, personal injury, loss profit, goodwill & data or business
interruption takes place due to the use of the website, company will not be responsible for it. 

∙The terms of use, policies and website content is changed and updated  regularly.
We recommend you to review the website regularly for any updates and changes.

Sharing of Information Received by the Company: For the purposes of providing better services, we may share your information with third parties such as affiliates of the company, service providers etc. When we disclose your personal data to such third parties. we make appropriate arrangements as required under applicable law to restrict further disclosure. When we transfer your personal data to such third parties, we enter into appropriate contractual arrangements to ensure that they maintain similar levels of data protection as we would. You may be notified when another business is involved along with us in processing Your transactions, and we share, use or, disclose customer information related to processing of those transactions with that business as needed to fulfill your order. By using our services, you consent to such storage and processing.

 

SECURITY OF INFORMATION

We do not and will not sell or rent Your personal information to anyone, for any reason, at any time, unless it is in (i) in response to a valid legal request by a law enforcement officer or government agency or (ii) where You have given Your consent, or (iii) utilize the same for some statistical or other representation without disclosing personal data. The information collected from You will be stored on the Company’s secured server and systems. The Company maintains secure and reasonable security practices and procedures which are proprietary and unique to the Company (“Security Practice”). Such Security Practice involves measures such as but not limited to password protection, limitation of access to specified personnel on a need to know basis, and security measures including encryption if required and other physical security measures to guard against unauthorized access to the server and systems and information residing on such server and systems. The Company’s Security Practice protects against unauthorized access to, or unauthorized alteration, disclosure or destruction of the information. The Company’s Security Practice contains managerial, technical, operational and physical security control measures which are commensurate with the information assets being protected and with the nature of business. You acknowledge and agree that the Security Practice and procedures as mentioned above are reasonable and are designed to protect the information provided by You. We only reveal those numbers of Your account as required to enable us to access and provide You the required services relating to Your accounts. We make every effort to allow You to retain the anonymity of Your personal identity and You are free to choose a Login ID email address and password that keeps Your personal identity anonymous. Access to Your Registration Information and Your personal financial data is strictly restricted to those of our Company employees, strictly on a need to know basis, in order to operate, develop or improve the Service. These employees may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. With the exception of a Login ID in the form of an email address, which may be provided on an anonymous basis, and Your Third Party Account Information, which is required for providing the services, the Company does not require any information from You that might constitute personally identifiable information. It is important for You to protect against unauthorized access to Your password and to Your computer. Be sure to sign off when finished using a shared computer. Company will also use other third parties like courier companies to deliver products that you order on our website to your delivery address.​

GRIEVANCE OFFICER

The Company would be glad to provide assistance to You in case You have any queries or have any issues pertaining to this Security and Privacy policy. Kindly contact sales@olens-b2b.com​

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